Big Hit Entertainment officially apologized for the recent controversy over the defective portable chargers that were sold as official merchandise and stated that they would collect and exchange all chargers that were purchased.
On September 7, Big Hit posted an official announcement through Weverse Shop regarding the charger.
Some of the portable battery chargers turned out defective during the manufacturing process. We will exchange all chargers regardless of it being defective or not.
— Weverse Shop
This portable charger was a part of the official BTS merchandise that was sold for their Bang Bang Con The Live online concert that took place this past June. Fans however began to complain about the charger by posting photos online showing how defective they were. While some chargers looked distorted or bent, others also complained that the charging cable port did not fit well either.
Taking a look at some of the posts from social media, you can see that a lot of the chargers came melted or distorted with some having trouble with the charging cable port too.
i’ve had to cancel the order for the bang bang con portable chargers 😭 DHL won’t ship them and so they’d need to be sent via sea parcel. last time i used this it took over 3 months so i don’t want to take the risk of a long shipping time as they’ve been arriving damaged already pic.twitter.com/0valatuolf
— UK & EU GOs (@UKEUGOs) September 4, 2020
위버스샵 보조배터리 불량관련 공지 보고 뒤늦게 방방콘 굿즈 택배 뜯음.. 설마했는데 본체는 이미 녹아 패키지에 붙어있고 부푼 구멍에서 화학 냄새나는 기름같은게 흘러나오는 중.. 이정도 확률이면 선택이 아니라 전체 리콜해서 재생산 해야지않을까;; 위험하잖아 pic.twitter.com/I39SVAp3r1
— 기분은파랑 (@RMs_vibe) September 7, 2020
방방콘 보조배터리 이렇게 끝까지 안 꽂히는 것도 불량인가요,,,, 아시는 분,,,, ㅠㅠ pic.twitter.com/FhIRSjXafH
— 나의계절은언제나너 (@finding_nemo_28) September 5, 2020
Big Hit took action quickly regarding the complaints as they felt that it could damage the image of the BTS members for something that wasn’t even pertaining to them.
A music industry official stated, “BTS has recently been doing well including hitting No.1 on the Billboard charts. Having complaints regarding the merchandise during this time could harm their image and that’s probably why Big Hit came up with the appropriate response quickly.”
On the other hand, BTS has recently hit No.1 on the Billboard Hot 100 Chart being the first Korean artist to do so.